FAQ Section
Explore our premium FAQ with clear, concise answers in an intuitive accordion layout.
What makes Positivestar premium?
Positivestar stands out with high-quality materials, expert craftsmanship, and a focus on customer satisfaction and durability.
Who owns the Positivestar clothing brand?
Are any purchases final sale?
How do I choose my size?
What’s your return policy?
Final sale items are clearly marked; all others can be returned or exchanged within our policy timeframe.
We have a 30-day return policy. You can request a return within 30 days of receiving your item, provided it is unworn, unused, and in its original packaging with tags. For more details, please refer to our return policy section.
The clothing brand Positivestar is owned by a young talented entrepreneur and graphic designer named GUERBY ABSOLU.
To choose your size, please refer to our detailed size guide available on the product page to ensure the best fit.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery dates and times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How much does shipping cost?
Please allow up to 2-5 weeks for production and shipment of your item. If you have any questions or need updates regarding your order, you can contact us through our Contact Us page.
What Is Your Shipping Policy?
The fastest way to get the item you want is to return the original item and, once the return is accepted, make a separate purchase for the new item. Please refer to our return policy for more information on the process.
Can I exchange an item?
What should I do if my item is damaged?
If you receive a damaged or defective item, please Reach Out immediately so we can evaluate the issue and make it right. It's important to report any damages within 30 days of receiving your order.
Do you offer international shipping?
What payment methods do you accept?
The Positivestar brand was founded in 2024, with a vision to create unique and positive clothing line that combines comfort, style, and exceptional quality.
When did Positivestar brand get started?
By following @positivestarclothing on social media, you'll become part of a vibrant community that shares your passion for positivity in the fashion industry. Stay updated with our latest collections, stories, and exclusive offers. Let's inspire each other and make every day a little brighter together.
Why should I follow Positivestar on social media?
We encourage you to join the Positivestar community by following us on social media, sharing your positive stories, and engaging with our content. Using at least three of these hashtags #positivestar #positivestarclothing #thepoweroffashion #theonlystaralive #positivestarstory #positivestarcommunity to show off your favorite pieces.
How can I get involved with the Positivestar community?
Do You Offer Discount?
Yes, we frequently offer discounts and promotions to our customers. Be sure to sign up for our newsletter to stay up to date on our latest offers.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our website to track your order's status.
We securely process payments through Stripe, allowing you to use major credit and debit cards, Apple Pay, and select digital wallets. At checkout, simply choose the method that works best for you and every transaction is encrypted and protected for peace of mind.
What Is Your Shipping Policy?
Yes, we do offer international shipping. Please check our Shipping Policy for more details on shipping rates and delivery times to your location.
How long does shipping take?
What is meaning behind the Positivestar brand?
In a world of darkness, Positivestar brings its power to make your star shine in the sky by wearing our pieces. Express yourself with stylish, high-quality clothing that embodies power, attraction, and curiosity.
